How do I book Shinkansen tickets?

You can book tickets through our website by selecting your departure and arrival stations, date, and number of passengers.

How do I receive my e-ticket?

Ticket delivery instructions are shown during booking and sent by email after processing. Most orders placed during ticketing hours are processed within 60 minutes.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay.

How much luggage can I bring?

Luggage rules vary by train. On relevant Shinkansen routes, baggage measuring 160–250 cm in total dimensions may require a seat with an oversized baggage area.

Can I cancel my booking?

Cancellation eligibility and fees depend on the fare and timing. Check the refund policy and your booking terms before requesting a cancellation.

How can we help you?

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Still have questions?

Can't find the answer you're looking for? Contact our support team for help with your booking.

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