While unreserved cars exist on slower trains (Kodama/Hikari), we highly recommend reserving seats for peace of mind, especially during peak seasons or for the faster Nozomi trains where unreserved cars can get very crowded.

How much luggage can I bring?

You can bring two pieces of luggage (up to 160cm total dimensions) for free. If your luggage is "Oversized" (160cm-250cm), you MUST reserve a seat with an oversized baggage area.

Is food available on the train?

Onboard sales vary by train and service. Buy food and drinks at the station before boarding if you need them for the journey.

How do I pick up my tickets?

Ticket delivery and boarding instructions depend on the booked service. Follow the instructions in your confirmation email before arriving at the station.